Crystal Stairs
  • 04-May-2020 (PST)
  • Human Resources
  • Los Angeles, CA, USA
  • Salary
  • Full Time

Human Resources - Human Resources Generalist

What We're Looking For:

We are seeking a Human Resources Generalist who directly delivers a full spectrum of Human Resources generalist services (on-boarding, benefits, employee relations, recruitment, HRIS, training and development support) with specific emphasis in that areas of HRIS, On-boarding, and employee relations. 

Under minimal supervision, the HR Generalist leads agency on-boarding activities, supports agency all staff activities, troubleshoots employee relations problems or complaints, proactively investigates problems or errors, and documents circumstances to see through to appropriate resolution. The ideal candidate will have the following responsibilities:

  • Serve as the point of contact to line organization by providing subject matter expertise in the areas of employee relations, onboarding, and HRIS data loading. 
  • Counsel and advise managers on appropriate interventions to address employee relations issues (e.g., performance improvement process), and monitor progress.
  • Manage all on-boarding activities for new hires including the collection of all required documents and facilitation of new hire orientation.
  • Conduct fact-finding investigation activities (e.g., interviews, document review, consultation with appropriate management staff) related to internal and external inquiries, complaints and concerns and prescribe appropriate remedies for resolution.
  • Assist as directed in the development, presentation and evaluation of internal training and development programs for all managerial and non-managerial personnel.
  • Serve as a support to the benefits team for open enrollment activities as needed. 
  • Attend training, participate in HR forums, and stay current on matters affecting Human Resources.
  • Support organization-wide HR efforts and other duties as assigned.



  • Bachelor's degree in Business Administration, Communication, Organizational Development or related field, with Human Resources Certification preferred, or equivalent years' experience.
  • Minimum 3-5 years human resources generalist experience in organizations of 150 or more employees, with experience including exposure to the major disciplines of human resources management, (e.g., benefits, compensation, staff relations, training and development).
  • Minimum 3 years staff relations experience involving human resource management and staff consultation, legal analysis, conflict resolution, mediation, and management and staff training.
  • Thorough knowledge of and expertise in all areas of Human Resources, including labor law and policy and procedure interpretation.
  • MS Office knowledge required, with demonstrated computer competency. HRIS experience required. HRIS system experience required; ADP platform, SABA (Halogen), Workday preferred. 
  • Excellent oral, written, interpersonal, and customer service skills required, with the ability to deal with tact and diplomacy with all levels of the organization.
  • Must be flexible and able to manage multiple tasks and handle changing priorities and deadlines.
  • Must have strong ability to educate, persuade and interact with all organizational levels. Ability to communicate with tact and diplomacy during the process of educating, mentoring and coaching staff and management is a must.
  • Works closely with supervisors and managers as a partner to assist in the overall success of the organization.
  • Provides expert counsel and exercises sound judgment in handling complex employee issues. Position requires high degree professionalism, judgment, and maturity, and ability to maintain strict confidentiality.
  • Operates under minimal supervision as an HR expert, exercising considerable latitude in decision-making process. Accountable for delivering full line of HR products and services to the agency.


Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identification, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status. 


For more information about Crystal Stairs, please visit our website at:

Crystal Stairs
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