Crystal Stairs
  • 01-Dec-2017 to 31-Jan-2018 (PST)
  • Programs
  • Los Angeles, CA, USA
  • Salary
  • Full Time

Programs Director of Programs

What We're Looking For:

We are seeking a Director of Programs who will guide the delivery and implementation of a comprehensive array of programs and services in support of the agency's mission and vision. The Director of Programs continuously creates innovation and improvements with actionable processes and tools that drive operating leverage and efficiency. The Director of Programs participates in establishing corporate objectives and helps to build the organization's infrastructure and marshal all program resources to deliver comprehensive and coordinated services; coordinate, leverage and control costs while maintaining quality commitments of the agency. The Director of Programs has overall responsibility for multiple program contract compliance, effectiveness, client services, and continual quality review. The Director of Programs ensures that all program activities operate efficiently and effectively, consistently and ethically within the mission and values of Crystal Stairs, Inc., complies with appropriate federal and state guidelines and reflects the agency's commitment to operational excellence. The ideal candidate will have the following responsibilities:

  1. Provide strategic direction, integration where appropriate, lead and support the growth of all programs of the organization to effectively serve the community and achieve the agency's mission and strategic goals.
  2. Oversee the management of all program related projects to ensure successful delivery (on time, within budget, meeting agreed upon success criteria) by establishing goals and accountabilities; developing project plans; allocating resources; identifying potential issues/risks and developing contingency plans.
  3. Provide strategic programmatic leadership and direct management for the design, development, and implementation of parent support services programs that results in improved skills, increased access to available resources and ultimately greater self-sufficiency through parent engagement opportunities.
  4. Monitor and achieve fiscal performance of all agency programs, allowing for the accurate projection of future service, revenue and expense projections, identifying budget needs, and ensuring that fiscal reporting and audit requirements are met. Actively participate in budget development process.
  5. Achievement of the agency's strategic plan and all corporate program objectives. Regularly track, monitor, measure and report on key results.
  6. Determine implementation strategies, processes, plans, programs and tools to enhance organizational capability. Advise and inform executive leadership team on the implications of short and long term-decisions, strategies, and large scale efforts that will yield sustainable results.
  7. Ensure consistency and compliance of regulations, terms & conditions, policies, procedures and standards and provide consistent guidance and direction to the organization.
  8. Build value-based relationships with peers and others to exchange feedback for the purpose of accomplishing work objectives, by collaboratively assessing needs and creating action plans that identify and solve problems. Generate alliances internally and externally by continuously identifying and acting on relevant factors that will create success for the agency, clients and the community.
  9. Represent the organization to governmental corporate and other entities including advocacy, reviewing and interpreting state and federal policies, ensuring that programmatic contract requirements are met, and maintaining overall good relations with funders. Maintain the outstanding reputation of Crystal Stairs as a key contractor with the Department of Education and other funders
  10. Make client/customers (external and internal) a primary focus by building a clear understanding of client/customer needs, expectations and excellence in customer service delivery within the organization. Advise, consult with and include client/customers in creating and executing plans and solutions.
  11. Identify new business development opportunities that will further the mission of Crystal Stairs.


  1. Communicate and educate employees on agency culture and lead by example, demonstrating a commitment to integrity, honesty, and adherence to the highest standards of ethical behavior.
  2. Provide direction, leadership and coaching to staff members by conducting periodic staff meeting and frequent check-ins.
  3. Provide opportunities for employees that develop their competencies. Provide career counseling and advice. Empower employees to develop themselves.
  4. Provide feedback on performance, take prompt corrective action when necessary and conduct Performance Evaluation Process (P.E.P.'s) in timely manner.
  5. Track and monitor attendance of employees including timely submission of e-time.
  6. Select hire well-qualified, talented staff that reflects labor market diversity.
  7. Allocate and request resources that match production needs and adjust as necessary to support unit's budget and CSI goals/mission.
  8. Build strong teams that are technically competent and characterized by a high level of coordination and trust.


  • BS/BA degree in Business, Education, Public Administration, Child Development, Organizational Development or equivalent. Requires extensive executive level leadership experience. Advanced degree, MBA or Project Management certification preferred.
  • Minimum of five to seven years in a strategic leadership role in corporate or a non-profit agency.   Experience managing seasoned professionals with high degrees of expertise. Requires experience providing creative leadership and excellent mentoring, coaching and training skills.
  • Extensive knowledge in program development and implementation.
  • Track record of success in management of multiple programs and functions including finance, budgeting, human resources, strategic planning, and systems development and re-design.
  • Knowledge of funding streams, rules of governance and programmatic requirements associated with managing government contracts.
  • Working knowledge of Child Care Alternative Payment programs, Resource and Referral services and California child care system.
  • Strong strategic focus and leadership skills with exposure to different business and/or management models.
  • Must have ability to drive and motivate organizations.  
  • Must be a strategic thinker with excellent written, verbal communication and presentation skills.
  • Must have strong multi-tasking and organizational skills. Strong collaborative skills and ability to influence leaders and people movers.      
  • Ability to facilitate and maintain communication with diverse staffs and communities. Ability to be flexible and adapt to change.
  • Must be an administrative effectiveness and process improvement expert with strong skills in judgment, integrity and ethics. Budget/Financial experience necessary.
  • Ability to analyze complex situations and develop creative, effective, efficient solutions. Provides expert counsel and exercises sound judgment in handling various complex contracts, regulations and compliance issues. Interactions across all levels within the agency, as well as other organizations.
  • Works closely with executive management team as a partner to ensure the overall success of the organization. Has considerable discretion and independence in determining priorities.
  • Must have excellent leadership and human relations abilities with ability to plan, organize, coordinate, and direct projects.

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identification, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status. 

For more information about Crystal Stairs, please visit our website at:

Crystal Stairs
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