Crystal Stairs
  • 06-Dec-2017 to 28-Feb-2018 (PST)
  • IT
  • Los Angeles, CA, USA
  • Hourly
  • Full Time

Information Technology - IT Manager

What We're Looking For:

We are seeking an Information Technology (IT) Manager who will have the overall responsibility for managing Information Systems and supervising all IT support staff. This position organizes, directs, controls and oversees the planning, implementation and overall operation of information systems. The IT Manager will lead all technology initiatives and ensure the effective, efficient and secure operation of organizational technology, while fostering innovation in daily functions. The ideal candidate will have the following responsibilities:

  1. Manage and evaluates the use of the Agency's telecommunications, networks, programming, media and desktops, and other operational support systems.
  2. Advise and guide strategic technological support planning to achieve business goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies and support systems.
  3. Manage, assess and oversee the execution of network support services for the Agency.
  4. Recommends information technology strategies, policies, procedures and standards for the organization by evaluating organization outcomes; identifying problems; evaluating trends and anticipating requirements.
  5. Manage and control projects and the project portfolio as they relate to the selection, acquisition, development and installation of major information and operations support systems.
  6. Interacts with internal clients on all levels to help resolve IT-related issues and streamline processes and procedures.
  7. Ensure continuous delivery of technical and support services through direct oversight of service levels with end users and monitoring of systems, programs, and equipment performance.
  8. Develop, implement and periodically update the Agency's disaster recovery plan and computer resources back-up and security systems.
  9. Ensures security of data, network access and backup systems.
  10. Develop policies and procedures to ensure departmental effectiveness and compliance with applicable laws and agency policies.
  11. Develop, track and control the technical and support services operating budget and financial objectives
  12. Contribute to the continuity of computer services by providing necessary technical leadership and project coordination.
  13. Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
  14. Maintain, monitor and update equipment leases and service agreements as appropriate.
  15. Oversee development and execution of plans with regards to space planning, designs, technological and
  16. Perform other duties as assigned.


  1. Communicate and educate employees on agency culture and lead by example, demonstrating a commitment to integrity, honesty, and adherence to the highest standards of ethical behavior.
  2. Provide direction, leadership and coaching to staff members by conducting periodic staff meeting and frequent check-ins.
  3. Provide opportunities for employees that develop their competencies. Provide career counseling and advice, while empowering employees to develop themselves.
  4. Provide feedback on performance, take prompt corrective action when necessary and conduct annual performance assessments in timely manner.
  5. Track and monitor attendance of employees including timely submission of e-time.
  6. Select and hire well-qualified, talented staff that reflects labor market diversity.
  7. Allocate and request resources that match production needs and adjust as necessary to support unit's budget and CSI goals/mission.
  8. Build strong teams that are technically competent and characterized by a high level of coordination and trust.


  1. Remains on the forefront of emerging industry practices and stays abreast of the latest developments in MIS technology.
  2. Remain highly technically competent at all levels of data processing while striving for enhanced user productivity through implementation of new software technology where applicable, and the implementation of policies that more effectively utilize MIS resources.
  3. Maintains Agency's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  4. Challenges others to develop as leaders while serving as a role model and mentor


  • Bachelor's degree in computer sciences, MIS or related field required, Masters Degree preferred; extensive technical and supervisory experience may be substituted for degree. Project Management certification preferred.
  • Seven years experience managing and/or directing technological and support operations. Ten years experience working in the information technology industry with experience in strategic technology planning, execution and policy development.
  • Must have seven years verifiable experience as a manager of technical and non-technical teams. Requires extensive experience in all facets of project planning, implementation, and evaluation in a team-centered work environment. Extensive experience in Windows network administration.
  • Requires excellent knowledge of technology and support environments, including telecommunications, networks, programming, media and desktops, solid understanding of computer systems characteristics, features and integration capabilities
  • Extensive knowledge of data processing, hardware platforms, enterprise software applications and outsourced systems, including decision support systems and technical experience with systems networking, databases, Web development and user support.
  • Excellent understanding of project management principles and proven experience in planning, organization and development required.
  • Strong strategic focus and leadership skills, with exposure to different business and/or management models.
  • Must have ability to communicate complex technical issues to technical and non-technical staff in presentations and in writing.
  • Must be a strategic thinker with excellent written, verbal communication and presentation skills.
  • Must have strong multi-tasking and organizational skills.
  • Strong collaborative skills and ability to influence leaders and people movers. Ability to facilitate and maintain communication with diverse staffs and communities. Ability to be flexible and adapt to change.
  • Ability to analyze complex situations and develop creative, effective, efficient solutions.
  • Provides expert counsel and exercises sound judgment in handling various complex contracts, regulations and compliance issues.
  • Has considerable discretion and independence in determining priorities. 
  • Must have excellent leadership and human relations abilities with ability to plan, organize, coordinate, and direct projects.

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identification, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status. 

For more information about Crystal Stairs, please visit our website at:

Crystal Stairs
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