Crystal Stairs
  • 19-Nov-2018 to 30-Dec-2018 (PST)
  • Headstart
  • Los Angeles, CA, USA
  • Salary
  • Full Time

Head Start Family Services Manager

Location: South Los Angeles and Compton areas


The following job summary is for descriptive purposes only. Actual job descriptions and job title is subject to change


What We're Looking For:

We are seeking a Family Services Manager who works as a part of the content area team of managers/coordinators/specialists to integrate Head Start services for children and families. This position is responsible for family services and community partnerships to include social services, ERSEA, child files, volunteers and parent involvement/fatherhood. The Family and Community Partnerships area of the Head Start program plays an integral part of the larger system of services provided by Head Start and plays an important part in supporting the goals of the program. This position is responsible for oversight and development of systems to provide opportunities and support for growth of Head Start families so they can identify their own strengths, needs and interests and find their own solutions.  Developing a parent and community volunteer program is also part of this positions responsibility.  Developing relationships with community partners, to whom families can be referred for services, is also a key function of this position.  This position is responsible for ensuring Family and Community Partnership services are supported by staff and/or consultants with training and experience in field(s) related to social, human or family services. The most qualified candidate will have the following responsibilities: 

Program Administration and Coordination  

  1. As the lead and in consultation with the other managers/specialists/coordinators:
    1. Writes reviews and revises Family Community Partnership Work Plans annually.
    2. Develops a system for administering and monitoring the work plan.
    3. Monitors compliance with the Head Start Service Area Plan, child care licensing guidelines and the Head Start Performance Standards in the applicable content areas and sub-areas.
    4. Establishes policies and procedures for the family and community partnership portion of the program that support the effective implementation of services to families.
    5. Establishes policies and procedures for the social services portion of the program with parents and staff that support the effective implementation of these services.
    6. Develops a system for the provision of case management and referral for social services to Head Start families in cooperation with other social services, health and mental health agencies and providers through community partnership agreements.
    7. Develops and implements a plan and system of continuous monitoring and evaluation of activities within the program to assure that family's needs are being met.
    8. Sets up systems to direct services with families including the Family Partnership Agreement process, case management process, and referral and follow-up activities. Ensures that a family-strengths/family-centered practice is understood and followed by staff.
    9. Establishes relationships with community partners and identifies resources that can be made available to families.      
    10. Initiates and tracks community partnership agreements. Establishes and monitors contracts for services (e.g. ABE/GED courses, food banks, clothing banks, child support enforcement, etc.).
    11. Works with the other managers/specialists/coordinators to develop a system utilizing a child tracking system for implementation of family partnership agreements and the tracking of referrals, individual contacts, home visits and follow-ups (e.g. HSFIS, COPPA, Child Plus, Child Tracks, File Tracks, etc.).
    12. Determines the collective training needs of the family community engagement staff and assists in development of professional development plans for all family services staff, coordinating a training schedule throughout the year.
    13. Works cooperatively with staff person responsible for health (child safety) for establishing an emergency management system in cooperation with the community.
    14. Responsible for 1305 ERSEA. Monitors waiting list and assures the list is viable each month. Ensures that the program is at full enrollment within 30 days of start of program services and that all vacancies are filled within 30 days through the year. Coordinates recruitment activities in the community.
  2. Serves as the contact for designated social service partners, continuing to further develop and nurture collaborative relationships.
  3. Serves as the lead and key coordinator for the child abuse and neglect reporting system. Ensures that other staff are aware of and trained on child abuse and neglect identification and reporting laws. Responsible for updating and coordinating with the local child protective services agency to clarify a system for identifying and reporting suspected CA/N and to follow Crystal Stairs Head Start protocols for training staff and parents on at least an annual basis
  4. Keeps up-to-date and knowledgeable of Head Start Performance Standards and related regulations, with specific knowledge of Family and Community Partnerships.
  5. Acts proactively in forming partnerships and collaborating with community agencies to develop a "seamless" system of services for families. Attends community networks and other community organization meetings for the purpose of sharing information and establishing linkages.
  6. Works closely with other managers/specialists/coordinators and other agency staff, parents and specialists/consultants to support arrangements for identification, referrals, parent permission, confidentiality of records, evaluation and individual program planning for children with special needs.
  7. Coordinates and participates on regular team staffing of children and schedules and facilitates any special meetings related to child staffing, as necessary to support participation in the classroom.
  8. Attends home visits, parent conferences and/or IEP/IFSP meetings when necessary or as requested.
  9. Observes children in Head Start classrooms as necessary.
  10. Sets up systems for family community engagement staff to participate in regular (3 x per year minimum) staffing of all children and provide information needed to facilitate social services and other types of referrals, as necessary.
  11. Assists other managers/specialists/coordinators and teaching staff with transition of Head Start children to kindergarten as well as children transitioning into Head Start/Early Head Start.
  12. Designs, implements and monitors the volunteer program to include the recruitment and training of parent and community volunteers for the program. Works collaboratively with other staff to train on and distribute the Crystal Stairs Volunteer Handbook. Ensures that all regular volunteers have completed the appropriate paperwork and that records are maintained in a locked filing cabinet. Tracks volunteerism. Provides periodic volunteer training programs.
  13. Supports the center supervisors and classroom staff in ensuring Parent Committee activities and Family Nights are coordinated and offered monthly.
  14. Ensures that parents of participating children are offered substance abuse counseling if needed including information on the effect of drug exposure on infants and fetal alcohol syndrome.
  15. Provides to parents of limited English proficient children outreach and information in a language that the parents can understand.
  16. Serves as the coordinator for care management services for families provided by the family community engagement staff.
  17. Maintains team filing, tracking and documentation systems.
  18. Maintains master documentation and follow-up on attendance records of children not present.
  19. Submits verbal and/or written reports to supervisor and/or Head Start Director on the area activities and status as needed.
  20. Monitors budget related to the social services and parent involvement areas.
  21. Oversees and updates all pertinent information in children's files in cooperation with the family community engagement staff.
  22. Conducts period chart audits and case reviews (as per annual calendar).
  23. Sets up systems for the tracking and case management systems of assigned team.
  24. Sets up systems for family community engagement staff to develop individual training.
  25. Completes the identification, purchase and annual inventory of content area supplies and equipment in accordance with the budget.
  26. Assists the staff person responsible to track data and provide accurate information for the annual Program Information Report (PIR) as well as for monthly reports.
  27. Maintains records of all community partnership agreements, parent volunteer records, etc.
  28. Provides or arranges for training and technical assistance to staff and parents based upon pertinent issues/interests expressed in family profiles to include advocacy, family center approach, family literacy, self sufficiency, child development, health, parenting skills and other topics as identified.
  29. Assists in developing and scheduling family training sessions and attends as required.
  30. Acts as the direct link with family community engagement staff for assisting classroom staff with Parent Committees, socializations and center activities.
  31. Other duties as assigned.


    • Bachelor's degree in a field related to Social, Human or Family Services is required.
    • At least two (2) years of related experience with emphasis in family services, training and knowledge of family dynamics, human relations, psychology or social work. Supervisory experience required. Experience dealing with sensitive family situations in a non-threatening and professional manner. Thorough knowledge and ability to keep up-to-date on State/Federal regulations and Head Start Performance Standards and practices.
    • Knowledge of Head Start Performance Standards and best practices related to case management, family engagement, staffing and program options as well as services to families.
    • Knowledge of social service delivery, community resources, requirements and procedures.
    • Knowledge of family dynamics, strategies for male involvement and family-centered practice.
    • Knowledge of general business practices such as supervisory practices, administrative basics, general financials, and risk management.
    • Ability to know and implement Head Start Performance Standards, Child Care Licensing Regulations and agency policies and procedures
    • Ability to identify, develop and nurture relations with other community partners and negotiate agreements when applies
    • Ability to promote and teach family-strengths/family-centered practice
    • Ability to exercise professional judgment in evaluating before making decisions
    • Ability to communicate, both oral and written, to individuals with diverse backgrounds
    • Ability to speak, read and write English well enough to understand and be understood by others; bilingual skills are helpful
    • Ability to speak before groups of individuals


Special Requirements:

    • Must possess a valid California driver's license, have use of a motor vehicle and provide evidence of automobile liability insurance.
    • Must meet State health requirements including passing a physical examination as a condition of employment, and must provide verification of a TB clearance at the time of employment.
    • Mandatory CPR and Basic First Aid certificate, which employee is responsible to maintain for the duration of their employment with Head Start.
    • Fingerprints must be on file with the Justice Department. Official transcripts of educational attainment are required before interview is granted.



Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status. 

All Head Start positions are implemented in accordance with the Head Start Performance Standards in each service area.

Crystal Stairs
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