Crystal Stairs
  • 19-Oct-2018 to 01-Mar-2019 (PST)
  • Quality Assurance
  • Los Angeles, CA, USA
  • Hourly
  • Full Time

What We're Looking For:

Crystal Stairs is seeking a Quality Assurance Program Specialist for our Quality Assurance Unit. Under the general supervision of the Quality Assurance Coordinator, the Quality Assurance Program Specialist is responsible for monitoring program compliance by conducting quality assurance reviews of client and provider files, identifying performance issues, ensuring contract compliance, providing feedback to program managers and recommending process improvements. In this key role, you will also reconcile invoices, prepare monthly and quarterly reports, input information into a database and prepare spreadsheets. In addition, you will resolve issues related to reports, external complaints and/or concerns and inquires regarding programs. You will also analyze and report review data and participate in various work groups, committees, and perform other duties as assigned.



  • BA/BS degree from an accredited university preferred.  Related work experience in Quality Assurance systems such as training, compliance monitoring, data analysis and quality assurance plan development may be substituted for college level education.
  • Ability to keep knowledge current and maintain knowledge of changing regulations and how the agency implements work processes.
  • Demonstrated proficiency with GEARS, LRS, MS Office Suite, and agency data tracking systems.
  • Excellent math and written and verbal communication required including generating reports and agency letters.
  • Experience analyzing workflow and process maps knowledge/skills preferred.
  • Must have sufficient knowledge of County, State and Federal contract requirements for Alternative Payment and Child Care Subsidy Programs.
  • Must have strong analytical skills and problem-solving skills.
  • Must be able to multi-task and meet multiple deadlines.
  • Must be able to work independently and as part of a team.
  • Requires ability to maintain confidentiality, objectivity and impartiality, and skill in maintaining a neutral perspective related to research.
  • Requires critical skills and the exercise of independent judgment in order to discern facts and circumstances to determine actions needed within the limits of standard practice.
  • Requires a minimum 2 years experience working with families receiving subsidized childcare or other social support services.
  • Requires excellent customer relations and communication verbal, written and presentation skills.


 Application Procedure


To apply for this position, complete the online application below.


Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.


For more information about Crystal Stairs, please visit our website at:



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